Surveillance Security Officers Division
LEOSU seeks to represent all surveillance security officers working in New York, New Jersey, Pennsylvania, Connecticut & the New England States, Maryland, Washington DC Capitol Region and throughout the Northeast and/or within our jurisdiction and we welcome you to contact us or join us to find out how we can help you and your co-officers improve your wages, benefits and working conditions under a LEOSU union contract.
Surveillance security officers spend a large amount of their time in observation rooms, using one-way mirrors and audio and video monitors to watch activities of the premises they are watching.
They also retain and file audio and video records of activities in the event that the records need to be used for investigations. Surveillance security officers leave the observation room from time to time to physically observe the premises they are watching.
Surveillance security officers can be found in the casino industry, retail industry, government facalities, sporting stadiums, and now days in any and all industries.
Surveillance Security Officer Skills and Specifications
· Must have the patience and an observant eye to spot unusual activity on the monitor screen.
· Must have the presence of mind to alert security officers or alarm systems at the outset of a developing crime.
· Must be physically fit with quick reflexes.
· Must have excellent computer literacy and adeptness in operating audio and video surveillance systems.
· Knowledge in using two-way single side band radios
· Can work in varied shifts
Gaming Surveillance Officer
Gaming surveillance officers enforce gaming laws on the property and see to it that the casino's rules and regulations are followed. Since many casinos are open 24 hours, workers in these positions may be expected to work odd hours, such as night shifts.
The job also usually involves submitting written or verbal reports of any theft or suspicious behavior to casino management.
High technology security is necessary in casinos which employ Gaming Surveillance Officers, also known as Gaming Investigators or Surveillance Security Agents. They not only act to secure casino premises and its resources, but also act as security agents for casino employees, management staff and patrons. Using CCTV concealed behind one-way mirrors as well as listening devices strategically situated in the casino gaming area, these officers control a console of audio and video equipment in an observation or surveillance room.
Requirements for Becoming a Gaming Surveillance Officer
Most employers require applicants to possess a minimum of a high school diploma or GED. Many require some additional coursework in gaming surveillance. Certificate programs and courses can be found at a handful of educational institutions and cover areas such as casino security, Native American gaming, casino marketing, customer relationship management and other areas related to casino operations.
Coursework in gaming surveillance includes instruction on the use of audio and video equipment, report writing, investigation and deterring theft. These training classes are often conducted in a casino-like setting using the surveillance equipment that is used on the job.
Workers in these jobs need to have good verbal and written skills. Officers must be in good physical shape and able to detain individuals until the arrival of law enforcement.
Salary and Job Outlook
The U.S. Bureau of Labor Statistics (BLS) predicts that job opportunities for gaming surveillance officers and investigators could increase by 7% from 2012-2022, which is less than the national average for all occupations. Salaries vary according to employer, geographic location and experience. In May 2013, the BLS reported a mean annual wage of $31,970 for gaming surveillance officers and gaming investigators.
LEOSU Surveillance Security Officers Division